Consumers wishing to file a complaint with the Public Utility Commission, pursuant to Commission Rule 2.300, about a regulated public utility from which they receive service must complete and file this online complaint form.
After completing the complaint form, the user must click the "Submit" button at the end of this form to submit the complaint to the Public Utility Commission. The user will receive an electronic Filing Confirmation that the Public Utility Commission has received the complaint via ePUC (the Commission's electronic filing system); the Filing Confirmation will include a pdf version of the completed complaint form that includes the case number for the complaint.
Please contact the Public Utility Commission at 802-828-2358 if you have any questions regarding your complaint.
The Public Utility Commission does not handle consumer complaints regarding propane companies, fuel oil dealers, satellite providers, municipal water companies or fire districts.
The Public Utility Commission does not regulate rates or availability of cellular telephone or broadband service. If your complaint concerns either of those services, please contact the Department of Public Service's Consumer Affairs & Public Information ("CAPI") Division as it can assist with complaints about these services using its informal process.
Consumers are strongly encouraged first to seek help from the Department of Public Service prior to seeking help from the Public Utility Commission (“Commission”).
The Department of Public Service operates the Consumer Affairs & Public Information (“CAPI”) Division, the sole purpose of which is to help consumers with utility-related problems, such as this complaint, at an informal level. Because CAPI has such extensive experience helping utility consumers, we strongly advise consumers to begin by filing a complaint with CAPI before turning to the Commission for help.
Are you certain you want help from the Commission before seeking help from the Department? If No, please complete the Department's Consumer Complaint Form. If Yes, continue with this form.
The names of Official Representatives will appear on the service list for this case. Please start typing the Official Representative's last name below. You may type the first several letters of the Official Representative's last name to narrow the list of names displayed in the pop-up window. If the desired Official Representatives's name does not appear in the pop-up window, please click here to add a person to the case directory. Once the form is completed, click Proceed and return to this browser tab/window to complete your filing.
Please start typing the Company's name below. You may type the first several letters of the Company's name to narrow the list of names displayed in the pop-up window. If the desired Company's name does not appear in the pop-up window, please click here to add the company to the case directory. Once the form is completed, click Proceed and return to this browser tab/window to complete your filing.
Please choose the utility service provider about which you are filing a complaint. If you do not see your utility, click on the “?” button for information about how you can file your complaint.
Read Carefully Before Clicking on the Proceed Button Below
By clicking “Proceed”, you are affirmatively affixing your signature to this complaint in electronic format and declaring that the information contained in this complaint is complete and accurate to the best of your knowledge.
Clicking “Proceed” constitutes the filing of a notice of appearance by the person or people designated as the Official Representative(s) for this filing.
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